30 day money back

Your satisfaction is our goal. Try StompAmp brown (second generation) for a month with your usual setup.
We are convinced that you can not stay without it anymore, but if you are not happy, you can return and you will be fully refunded. You will be charged for the shipment only. Please contact us via email for any questions or to find the best solution for your needs.

30 day money back policy

We offer the 30 day money back guarantee to all the purchases through this site which includes StompAmp brown. Time starts from the delivery of the product to your address. You will just need to cover the shipping cost for the return.

The product being returned must be intact (as received), in its original packaging and complete with all original equipment (if any accessories, cables, power supply, manuals, etc..). In the case of products tampered with missing parts, even partially worn (including packaging), accessories are not original, missing or tampered you will be charged for the cost of restoring the damages assessed to the good or to the original packaging.
Officina Elettrica will refund you for the paid amount, excluding any repair costs, within 10 working days from the return of the goods, by bank transfer or Paypal. Please be sure to promptly provide the bank details for the refund. The refund will be made only to the account (name) shown in the invoice. This opportunity is valid for purchases made by January 1, 2017 and December 31, 2017 for both "Consumer" and "Professional" customers. The offer may be terminated in advance in case of out of stock.

Return instructions

Send an email to info@officinaelettrica.it with name and invoice number and subject "Refund trial period". Please be sure to indicate the data for the bank transfer (IBAN and account holder). The date of receipt by our mail server will be considered as deadline. This email must be received within the 30 days from the product delivery to your address. You will receive an email from us, within 3 working days, with the return checklist. Once returned, we will check the condition of the product and we will refund you within 10 days.

To prepare the shipment, please follow these instructions (prepare the package as originally):

  1. Send the StompAmp brown, in the original box, wrapped in additional packaging to ensure the contents are fully contained.
  2. Refrain from sticking anything directly on the original box.

The 30 day money back guarantee opportunity will be applied to the entire order (if StompAmp brown is included). Custom products are not covered by 30 day money back policy. For partial returns and in general for all other cases, the following 'Standard return policy' will be applied.

Standard return policy

The 30 days money back guarantee opportunity is offered by Officina Elettrica Srl in addition to the statutory right of termination for purchases (Standard return policy) made online without replacing it.

The right of withdrawal is regulated by law and applied in this case to 'Consumer' customer who purchases from www.stompamp.com.

To exercise this right, the customer consumer must send a written notice to Officina Elettrica within 10 working days from the date of delivery of the goods.

Such notice should be sent by registered mail, with return receipt addressed to Officina Elettrica Via Fratelli Rosselli 21A 27058 Voghera (PV) ITALY and must include the serial number of the product together with the number and date of invoice.

The serial number of the product is shown on the product itself.

The product must be returned to Officina Elettrica Via Fratelli Rosselli 21A, 27058 Voghera within 30 working days along with the email you received stating your RMA number.

The RMA number can be obtained by sending an email to info@officinaelettrica.it.

Please indicate the product you intend to return, the date of posting and the bank details for the reimbursement (IBAN code, Swift, Bank account, Bank name).

The cost of returning the product is your responsibility. The product covered by the withdrawal must be complete (as received), in its original packaging with all the original equipment (if any accessories, cables, power supply, manuals, etc..).

In the case that products have been tampered with, or if they have parts missing, the cost of restoration of damages assessed for the good or the original packaging will be applied. Officina Elettrica will refund the customer the full amount , excluding any costs of recovery, within 10 working days of the return of the goods by bank transfer. The Buyer should provide the bank details for the refund, promptly (the refund will be made only the account holder named in the invoice).

Note: ‘Professional’ customers cannot exercise the right of withdrawal.

For further details, please refer to Article 67 of the Italian Consumer Code.